“Leading with culture may be among the few sources of sustainable competitive advantage left to companies today.”—Harvard Business Review. Team culture directly correlates with levels of employee engagement and customer orientation; which is directly linked to productivity and profitability in business. Leaving our business culture up to chance risks poor performance and job dissatisfaction, ultimately resulting in unhappy customers. How does culture work? How can we align it with our business goals and shape it into a powerful tool that differentiates us from the competition. Let’s examine our dispensary cultures and learn how to manage and shape them to create growth for our business and superior patient care for those we serve.