Wednesday, October 17, 2018
10:00 AM - 7:00 PM
Registration Open
5:00 PM - 6:00 PM
Welcome Reception
Thursday, October 18, 2018
7:30 AM - 6:30 PM
Registration Open
7:45 AM - 8:30 AM
Networking Breakfast featuring Idea Exchange Topic Tables
8:30 AM - 8:40 AM
Opening Remarks
8:40 AM - 9:40 AM
Keynote
Find out what technologies are poised to disrupt the consumer-driven landscape. How will restaurants need to position themselves to understand the evolving marketplace and the needs of today’s and tomorrow’s diners.
9:40 AM - 9:45 AM
Editorial Welcome Remarks
9:45 AM - 10:25 AM
Keynote Networking Break
10:25 AM - 11:40 AM
GS1 - Innovation Labs
11:45 AM - 12:30 PM
2018 MURTEC Breakthrough Awards Presentation
12:30 PM - 1:45 PM
Networking Luncheon featuring Idea Exchange Topic Tables
1:45 PM - 2:35 PM
GS2 - 2018 Customer Engagement Technology Study Deep Dive & Panel
Findings and insights from the 2018 Customer Technology Study will serve as springboard for lively panel discussion between study author, technology expert and restaurant operator.
2:45 PM - 3:55 PM
GS3 - Innovation labs
3:50 PM - 4:25 PM
Editorial Advisory Board & MURTEC Executive Summit Advisory Council Meeting
3:55 PM - 4:25 PM
Networking Break
4:30 PM - 5:10 PM
GS4 - Strategizing Social: Finding Value & Identifying Influencers
5:10 PM - 5:15 PM
Day One Closing Remarks
5:15 PM - 6:30 PM
Awards Reception
Friday, October 19, 2018
12:05 AM - 12:15 AM
Closing Remarks
7:30 AM - 12:15 PM
Registration Open
7:45 AM - 9:00 AM
Open Mic Breakfast Session: Coffee, Collaborate & Listen
9:05 AM - 9:55 AM
Day Two Keynote
9:55 AM - 10:30 AM
Keynote Networking Break
10:30 AM - 11:10 AM
GS5 - innovation 2020: Leading the Digital Restaurant of the Future
Members of HT’s Innovation Councils identify keys to running and growing a successful restaurant in the digital age. Panelists highlight technology solutions and strategies that will be integral for future-ready organizations to scale and grow.
11:15 AM - 12:05 PM
GS6 - Turning a Transaction into Interaction: Leveraging Human Resources
Inspiring brand intimacy starting at the staff level, by motivating and managing staff efficiently. Attendees will learn how to leverage technology and data to schedule, manage and train staff appropriately and effectively. What today’s leadership needs to do differently and the ever-evolving importance of human capital management.