Full Agenda
Wednesday, September 6, 2017
10:00 AM - 7:30 PM
Registration Open
12:30 PM - 5:30 PM
Golf
Shotgun Start
6:30 PM - 7:30 PM
Welcome Reception
Thursday, September 7, 2017
7:10 AM - 5:30 PM
Registration Open
7:15 AM - 8:30 AM
Editorial Advisory Board Breakfast
7:30 AM - 8:30 AM
Networking Breakfast
8:35 AM - 8:45 AM
Opening Remarks
8:45 AM - 9:30 AM
Opening Keynote / Connected Retailing: Strategies and Technologies that Innovate, Differentiate and Accelerate
Retailers know they need to engage shoppers, unify front-end and back-end systems, and rejuvenate the shopping experience, but the trick is creating a roadmap to make it happen. This session focuses on specific strategies, tactics and priorities that will help you innovate, differentiate and accelerate your organization’s competitive capabilities.
9:35 AM - 10:20 AM
General Session #1 / A CIO’s Journey to IT Value
With so much focus on innovative and disruptive strategies, is return on investment (ROI) still relevant in retail? One retailer proves it is in this case study about a large, multi-system personalization project that delivers high customer and business value.
10:20 AM - 10:35 AM
Rapidfire : Putting AI to Work in the Retail Enterprise
The future belongs to artificial Intelligence (AI), but do you know what it takes to make cutting-edge AI solutions work with your existing data? In this session, our expert from Stanford cuts through the buzz words to help you set AI strategies for marketing, campaign management, loyalty, and the in-store journey.
Tuscany Ballroom E
10:35 AM - 11:05 AM
Networking Break
11:05 AM - 11:45 AM
General Session #2 / Key Trends Shaping the Future of Retail
Retail is changing at the speed of light.  As we plan for the future of commerce, customer and technology trends are dramatically changing the retail model. These trends dictate how retailers need to adapt to the new customer journey to accommodate the blurred lines of retail and new methods of shopping driven by voice commands. Plus, they need to plan for the use of new technologies, such as artificial intelligence and augmented reality which can completely change the future of customer service. During this interactive session, BRP will guide a discussion around these customer and technology trends to address how they will impact the shopping experience and how retailers can begin to plan for the future now. Join this session and gain valuable insights and pragmatic strategies to ensure the future shopping experience customers will expect.
11:45 AM - 1:05 PM
Brain Exchange Lunch
Engage with other participants on your selection of topics over lunch. You'll get the opportunity to sign up for the topic of your choice as the event gets closer.
1:10 PM - 1:55 PM
General Session #3 / Future of Commerce: Convenient, Personalized and Customer-Centric

Even as retail innovation and technology are ramping up at a faster pace than ever before, many universal expectations from customers never change. The retailer’s job is to maintain the right balance by keeping pace with the changes while also delivering a low-friction, convenient, highly personal and customer-centric experience.

 
2:00 PM - 3:20 PM
Structured Networking: Connected Retailing
The Structured Networking session gives you an opportunity to discuss technology trends, challenges and best practices with your colleagues through a series of timed meetings that specifically pair conference participants for short one-on-one meetings. As an attendee you will walk away with new ideas and new professional connections.
3:25 PM - 4:05 PM
General Session #4 / Re-imagining Your Business - from Apples to Applications
Hear how Ahold Delhaize is driving digital transformation to create and deliver a customer-centric shopping experience.
4:05 PM - 4:30 PM
Networking Break
4:30 PM - 5:20 PM
General Session #5 / Top Women in Retail Tech
From the engineering lab to the corner office, women are making their mark on retail technology and setting the pace for future innovation. Meanwhile, nonprofits such as Women Who Code are working hard every day to close the gender gap in technology. This panel discussion will feature top female retailers that are driving the industry forward with game-changing technology and innovations.
5:20 PM - 6:20 PM
Cocktail Reception
Friday, September 8, 2017
7:30 AM - 8:15 AM
Networking Breakfast
7:30 AM - 12:20 PM
Registration Open
8:20 AM - 9:10 AM
Day Two Keynote: What You Need to Know from the 2017 Customer Engagement Study
Retailers are no longer in the product business. They are in the lifestyle business, the experience business, and, most importantly, the customer engagement business. In this session, find out the key takeaways from the 2017 Customer Engagement Study, produced by RIS in conjunction with IDC Research, which explores the development of a frictionless omnichannel shopping experience and the pursuit of a personalized engagement strategy. 
 
9:15 AM - 9:55 AM
General Session #6/ Omnichannel Assortment Planning
Retailers want localized assortment planning, but how does it work in practice? In this case study, one retailer reveals how store managers were given the power to make override decisions based on local knowledge. Find out how to put decentralized abilities back into next-gen assortment planning, forecasting and inventory management. 
9:55 AM - 10:15 AM
Networking Break
10:15 AM - 10:55 AM
General Session #7 / Growth and Innovation Straight Talk
There is a robust world of innovation, startups and emerging technologies booming all around the retail ecosphere. Here's what you need to know to tap into it for new ideas, partnerships, investments and pathways to success.
11:00 AM - 11:40 AM
General Session #8 / Future Forward: Retail Tech 2018
One of the most recognized and well-read studies in retail technology is the annual RIS/Gartner study. In this session, Gartner research director Robert Hetu takes a deep dive into the major themes of the study. This session also introduces new research findings that spotlight developing trends in the fast-moving retail industry.
11:40 AM - 11:55 AM
The Wrap Up
RIS News editorial will lead an interactive “wrap up” segment with the audience, capturing key takeaways for post-event distribution.
11:55 AM - 12:00 PM
Closing Remarks