With so much focus on innovative and disruptive strategies, is return on investment (ROI) still relevant in retail? One retailer proves it is in this case study about a large, multi-system personalization project that delivers high customer and business value.

The future belongs to artificial Intelligence (AI), but do you know what it takes to make cutting-edge AI solutions work with your existing data? In this session, our expert from Stanford cuts through the buzz words to help you set AI strategies for marketing, campaign management, loyalty, and the in-store journey.
Tuscany Ballroom E

Retail is changing at the speed of light.  As we plan for the future of commerce, customer and technology trends are dramatically changing the retail model. These trends dictate how retailers need to adapt to the new customer journey to accommodate the blurred lines of retail and new methods of shopping driven by voice commands. Plus, they need to plan for the use of new technologies, such as artificial intelligence and augmented reality which can completely change the future of customer service. During this interactive session, BRP will guide a discussion around these customer and technology trends to address how they will impact the shopping experience and how retailers can begin to plan for the future now. Join this session and gain valuable insights and pragmatic strategies to ensure the future shopping experience customers will expect.

Engage with other participants on your selection of topics over lunch. You'll get the opportunity to sign up for the topic of your choice as the event gets closer.

The Structured Networking session gives you an opportunity to discuss technology trends, challenges and best practices with your colleagues through a series of timed meetings that specifically pair conference participants for short one-on-one meetings. As an attendee you will walk away with new ideas and new professional connections.

Hear how Ahold Delhaize is driving digital transformation to create and deliver a customer-centric shopping experience.

From the engineering lab to the corner office, women are making their mark on retail technology and setting the pace for future innovation. Meanwhile, nonprofits such as Women Who Code are working hard every day to close the gender gap in technology. This panel discussion will feature top female retailers that are driving the industry forward with game-changing technology and innovations.

One of the most recognized and well-read studies in retail technology is the annual RIS/Gartner study. In this session, Gartner research director Robert Hetu takes a deep dive into the major themes of the study. This session also introduces new research findings that spotlight developing trends in the fast-moving retail industry.